Refund Policy

Last Updated: February 19, 2026

At ZuriInox, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. Please review our refund policy below.

1. Return Eligibility

To be eligible for a return and refund, items must meet the following conditions:

Returned within 30 days of delivery
In original, unused condition with all tags attached
In original packaging
Accompanied by proof of purchase (order number or receipt)

2. Non-Returnable Items

The following items cannot be returned or refunded:

Personalized or custom-made products
Items marked as final sale or clearance
Gift cards
Downloadable digital products
Intimate apparel or hygiene products (for health and safety reasons)
Items that have been used, worn, or damaged by the customer

3. How to Initiate a Return

To start a return:

Contact our customer service team at [Your Email] within 30 days of receiving your order
Provide your order number and reason for return
We will send you a return authorization and instructions
Pack the item securely in its original packaging
Ship the item back using the provided return label (if applicable)

4. Return Shipping Costs

Defective or Incorrect Items: We will cover all return shipping costs if you received a defective, damaged, or incorrect item.

Change of Mind: Customers are responsible for return shipping costs for items returned due to change of mind or ordering errors. We recommend using a trackable shipping service.

5. Refund Processing

Once we receive and inspect your returned item:

We will send you an email confirmation
If approved, your refund will be processed within 5-7 business days
Refunds will be issued to your original payment method
Please allow 5-10 business days for the refund to appear in your account, depending on your bank or credit card company

6. Partial Refunds

Partial refunds may be granted in the following situations:

Items returned after 30 days but within 60 days (at our discretion)
Items not in original condition or with missing parts not due to our error
Items returned without original packaging

7. Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or item:

Return the original item for a refund
Place a new order for the desired item

This ensures you receive your new item as quickly as possible.

8. Damaged or Defective Items

If you receive a damaged or defective item:

Contact us within 48 hours of delivery
Provide photos of the damage or defect
We will arrange for a replacement or full refund, including return shipping costs

9. Wrong Item Received

If you receive the wrong item:

Contact us immediately with your order number
We will send you the correct item at no additional cost
We will provide a prepaid return label for the incorrect item

10. Late or Missing Refunds

If you haven't received your refund after the expected timeframe:

Check your bank account or credit card statement again
Contact your credit card company (processing may take time)
Contact your bank (there may be processing delays)
If you've done all of this and still haven't received your refund, please contact us at [Your Email]

11. International Returns

International customers are responsible for return shipping costs and any customs fees. Refunds will not include original shipping charges for international orders.