Shipping Policy

Thank you for shopping at ZuriInox! We are committed to delivering your orders promptly and safely. Please review our shipping policy below.

1. Processing Time

Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Methods and Delivery Times

We offer the following shipping options:

Standard Shipping: 5-10 business days
Express Shipping: 3-5 business days

Note: Delivery times are estimates and may vary based on your location and external factors such as weather conditions or carrier delays.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

Your delivery address
Package weight and dimensions
Selected shipping method

Free Shipping: We offer free standard shipping on orders over $50 within the continental United States.

4. International Shipping

We currently ship to select international destinations. International orders may be subject to:

Customs duties and import taxes (paid by the recipient)
Longer delivery times (typically 7-21 business days)
Additional documentation requirements

Please note that ZuriInox is not responsible for any customs fees or import duties.

5. Order Tracking

Once your order ships, you will receive a tracking number via email. You can track your package using this number on the carrier's website or through your account on our website.

6. Shipping Restrictions

We are unable to ship to:

P.O. boxes for certain items
Military APO/FPO addresses (contact us for special arrangements)
Certain restricted international locations

7. Lost or Damaged Packages

If your package is lost or arrives damaged:

Contact us within 48 hours of delivery
Provide photos of any damage
We will work with the carrier to resolve the issue and arrange a replacement or refund

8. Address Changes

Please ensure your shipping address is correct before completing your order. If you need to change your address after placing an order, contact us immediately. We cannot guarantee address changes once the order has been shipped.

9. Delivery Issues

If you experience any delivery issues, such as:

Package marked as delivered but not received
Significant shipping delays
Incorrect items received

Please contact our customer service team within 7 days, and we will assist you in resolving the matter.

10. Holiday Shipping

During peak holiday seasons, processing and delivery times may be extended. We recommend placing orders early to ensure timely delivery. Specific holiday shipping deadlines will be posted on our website.